Parador de Baiona
Galicia
Anmeldelser
Very relaxing holiday destination. Plenty of local walking opportunities. Staff very friendly and helpful too. Friendly birds around if you eat outside, including a seagull who joined us for breakfast.
This is the nicest parador we have visited, and we have visited many. The location is amazing, the park, the view, the 2km walk on top of the castle walls... Inside it is beautiful and quite "airy" for an old castle. The cafeteria terrace has a spectacular view and also a good local menu. The service is amazing, the staff are helpful and smiling.
I stayed at the Parador de Baiona for two nights expecting the premium tier of hospitality and rest that the Parador network explicitly brands itself on. Instead, my stay was a series of compounding failures, culminating in a shocking lack of professional service recovery. My first night was disrupted until 1:00 AM by unruly guests due to a total lack of quiet-hour enforcement. My second night featured a massive radio event right outside the window. While the front desk reception team was very kind and proactively changed my room to remedy the noise, my new room on the morning of check-out had a completely non-functioning shower and hairdryer. When I brought this fundamental infrastructure failure to the attention of the on-site manager, Jesus, his response was adversarial and entirely unacceptable for a four-star hotel. Rather than taking accountability for the lack of a basic necessity like a working shower, he defensively insinuated that I had broken the fixture myself and asserted that it was “impossible” for housekeeping to verify all room appliances. He dismissed the issue entirely, offering a nominal dinner discount, and his aggressive, unhelpful attitude left me in visible tears at the front desk. While the general reception staff was wonderful, the local management’s behaviour was appalling. A functioning shower is a baseline expectation for any lodging, let alone a luxury tier establishment. I left this property exhausted, distressed, and deeply disappointed. Corporate headquarters needs to review the management practices at this specific location. I would appreciate more than some version of “thank you for your feedback, which we take seriously and will use to improve ourselves” - that’s great for your team but what about me, the person who left in tears? I look forward to a real, productive dialogue and concrete resolution.
What an amazing place. Just walking up and seeing the castle walks is so impressive. Gracious and inviting staff, stellar food and the view from the room while sitting in the chairs is very relaxing
Amazing location and beautiful building, however very noisy rooms. You can hear everything from other rooms. The furniture is nice old design but a little bit rundown or with lack of maintenance
